Your privacy matters to us. This policy explains exactly what information we collect when you use our website or request our services, how we use it, and what rights you have over it. We do not sell your personal information — ever.
Overview
Flagship Technologys LLC ("Flagship Technologys," "we," "us," or "our") operates this website and provides technology installation services throughout Florida. This Privacy Policy describes how we handle personal information collected through our website and in the course of providing services to our clients.
This policy applies to all visitors of our website, individuals who submit quote requests through our online forms, and clients who engage Flagship Technologys for installation or support services.
By using our website or engaging our services, you consent to the practices described in this Privacy Policy.
Information We Collect
Information You Provide Directly
When you submit a quote request through our website's chat-based form, you voluntarily provide us with:
- Name — your full name as provided
- Email address — used to send your quote and follow-up correspondence
- Phone number — used to contact you regarding your project
- Property location — city and state, used to assess service availability and schedule site visits
- Project details — information about the scope of your requested service (e.g., number of cameras, room count, equipment preferences)
- Budget and timeline information — shared voluntarily to help us tailor our proposal
You may also provide personal information when you contact us directly by email or phone.
Information Collected Automatically
When you visit our website, certain information is collected automatically by your browser and our web infrastructure:
- IP address — collected by our web server as part of standard internet communication
- Browser type and version
- Pages visited and time spent — if analytics tools are active
- Referring URL — the page or link that brought you to our site
- Device type — desktop, mobile, or tablet
This information is used in aggregate to understand how visitors use our website and improve the user experience. It is not used to personally identify individual visitors.
Information from Service Engagements
If you become a client, we may collect additional information necessary to perform the work, including property address, access instructions, equipment serial numbers, and configuration credentials for installed systems. This information is used solely to complete and support the agreed services.
How We Use It
We use the information we collect for the following purposes:
- Responding to quote requests — we use your name, email, phone, and project details to prepare and deliver your quote
- Scheduling and project coordination — we use your contact and location information to schedule site visits and installations
- Service delivery — we use project-specific information to complete the installation work you've engaged us for
- Communication — we may contact you by email or phone regarding your quote, project status, invoices, and post-installation support
- Invoicing and payment — your contact and project information is used to generate invoices
- Improving our services — aggregate, non-identifiable data helps us understand what services are most in demand and improve our website and processes
- Legal and compliance — we may use your information to comply with applicable laws or to protect our legal rights
We do not use your personal information for automated decision-making or profiling.
Information Sharing
We do not sell, rent, trade, or otherwise transfer your personal information to any third party for their marketing or commercial purposes. Period.
We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business — such as email delivery services, payment processors, and scheduling software — strictly for the purpose of providing those services to us. These providers are contractually prohibited from using your information for any other purpose.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or respond to an emergency.
Business Transfers
In the event Flagship Technologys LLC is acquired, merges with another company, or transfers substantially all of its assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website prior to the transfer taking effect.
With Your Consent
We may share your information for any other purpose with your explicit prior consent.
Cookies & Analytics
Theme Preference
Our website uses localStorage — a browser storage mechanism — to remember your light/dark mode preference between visits. This stores a single value ("light" or "dark") locally in your browser and is not transmitted to our servers. You can clear it at any time by clearing your browser's local storage.
Cookies
Our website may use session cookies to support basic website functionality. These cookies do not collect personal information and expire when you close your browser.
Analytics
If we use web analytics tools (such as Google Analytics), they may place cookies to help us understand how visitors use the site. Analytics data is aggregated and anonymized to the extent possible. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
No Advertising Tracking
We do not use advertising cookies, tracking pixels, or retargeting technologies on our website.
Third-Party Services
Our website uses the following third-party services that may process limited technical data:
Google Fonts
We load typefaces (Bebas Neue, Barlow) from Google Fonts. When your browser requests these fonts, Google may log your IP address. Google's privacy practices are governed by the Google Privacy Policy. We use Google Fonts for performance and design consistency.
Quote Submission API
Quote requests submitted through our website are transmitted to our backend API hosted on our own servers. This data is stored in our internal database and is used solely by Flagship Technologys to respond to your inquiry. We do not use third-party CRM or marketing automation platforms that would receive your quote data.
Email Delivery
We may use an email delivery service to send quote confirmations and follow-up communications. These services process your email address solely for delivery purposes and are prohibited from using it for any other purpose.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements.
- Quote inquiries that did not result in a project — retained for up to 24 months, then purged
- Client records for completed projects — retained for a minimum of 5 years to support warranty claims, legal compliance, and service history
- Invoice and payment records — retained for a minimum of 7 years as required by Florida tax and accounting law
When personal information is no longer needed, we delete it securely or anonymize it so it can no longer be associated with you.
Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all data transmitted between your browser and our website
- Access controls limiting who within Flagship Technologys can view client records
- Secure handling of payment information (we do not store full payment card numbers)
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you believe your information may have been compromised, please contact us immediately at info@flagshiptechnologys.com.
Your Rights
You have the following rights with respect to your personal information held by Flagship Technologys:
Access
You may request a copy of the personal information we hold about you.
Correction
If any information we hold about you is inaccurate or incomplete, you may request that we correct it.
Deletion
You may request that we delete your personal information. We will honor such requests to the extent we are not legally required to retain the data (e.g., for tax or legal compliance reasons).
Opt-Out of Communications
If you have received communications from us, you may opt out of future non-essential communications by replying to any email with "Unsubscribe" in the subject line or by contacting us directly. We will always send transactional communications related to active service engagements.
How to Exercise Your Rights
To exercise any of the above rights, contact us at info@flagshiptechnologys.com with your name and a description of your request. We will respond within 30 days.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it promptly.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy. For significant changes, we may also notify active clients directly by email.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Flagship Technologys LLC
- State of Florida
- Phone: (772) 222-7441
- Email: info@flagshiptechnologys.com
We take privacy inquiries seriously and aim to respond within 5 business days.